Two floors down, along with your intellect

(or, an Overheard in New York homage)

At work today, I'm approached by a customer who wants to know if the jazz CD he's ordered has come in. I check the computer and find it has.

Me: I've only the classical orders here, so you'll need to go to the basement to collect it.
Customer: Where's that?

To his credit, he immediately realised what he'd just said, but still ...